Frequently Asked Questions

Everything you need to know about shopping with I-SHA Global.

Are I-SHA Global products cruelty-free?

Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and we do not test on animals at any stage of production.

How long does international shipping take?

We ship worldwide. International orders typically arrive within 7-14 business days, depending on your location and local customs processing.

What is your return policy for skincare and cosmetics?

Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged item, please contact our support team immediately.

How can I track my order?

Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.

Are your beauty products suitable for sensitive skin?

Most of our products are formulated to be gentle; however, we recommend checking the full ingredient list on the product page or performing a patch test before full application.