Returns & Exchanges

At I-SHA Global, we want you to be completely satisfied with your beauty experience, which is why we offer a 30-day hassle-free return policy for all unopened and unused products. Please ensure items are returned in their original packaging to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] with your order number and the reason for your return.

• 2.
  Prepare Your Package

  Safely pack the unused items in their original boxes to prevent damage during transit, including your printed order confirmation.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.